Introduction

Osmin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Contact us through our website forms or email

• Schedule consultation calls or meetings

• Engage our services for web development, Shopify development, branding, video editing, or development projects

• Subscribe to our newsletter or marketing communications

• Provide feedback or testimonials

  
  

This information may include:

• Name and contact information (email address, phone number)

• Business name and website URL

• Social media profiles

• Project requirements and specifications

• Payment information (processed through secure third-party payment processors)

• Communication preferences

  
  

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on pages

• Referring website addresses

• Device information and operating system

• Cookies and similar tracking technologies

  
  

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Communicate with you about projects, updates, and service offerings

• Process payments and manage billing

• Send marketing communications (with your consent)

• Analyze website usage and optimize user experience

• Respond to inquiries and provide customer support

• Comply with legal obligations and enforce our terms

• Prevent fraud and maintain security

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with third-party service providers who assist us in:

• Website hosting and maintenance

• Email and communication platforms

• Payment processing

• Project management tools

• Marketing and analytics services

• Freelance developers and team members working on your projects

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Complete ongoing projects and services

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce agreements

Project files and communications are typically retained for 2-3 years after project completion, unless you request earlier deletion.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request access to the personal information we hold about you and receive a copy in a portable format.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information, subject to legal retention requirements.

Opt-Out

Unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

Withdraw Consent

Withdraw consent for data processing where we rely on consent as the legal basis.

To exercise these rights, contact us at support@osmin.io.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and user behavior

• Improve website functionality

• Deliver targeted marketing (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure storage and access controls

• Regular security assessments

• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Our business is based in India, but we serve clients globally. If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date

• Sending email notifications for significant changes (where appropriate)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices,

please contact us:

Osmin
Email: support@osmin.io
Location: Malappuram, Kerala, India
Website: osmin.io

Jurisdiction-Specific Provisions

For European Union Users (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

Our lawful basis for processing your information includes:

• Performance of a contract with you

• Your consent

• Our legitimate business interests

• Compliance with legal obligations

For California Users (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information. We do not sell personal information.

For Other Jurisdictions

We comply with applicable data protection laws in the jurisdictions where we operate and serve clients.

Effective Date: This Privacy Policy is effective as of the "Last Updated" date above.